Returns + Exchanges

Exchange & Refunds

If you are not completely satisfied with your purchase we always wish to rectify the problem either by exchange or if necessary by refunding your money. 

Should you wish to return your item for any reason, the following conditions apply.

  • For purchases made online you have 14 days in which you may change your mind.
  • All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We will not accept returns on items returned in a soiled condition. We cannot be held responsible for goods lost in transit. 
  • We recommend that you send by registered post & retain proof of posting. 

Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. 

Customers who have paid by credit card or PayPal will have their accounts credited. We will not make refunds to a third party.

For special orders and commissions for designs with an element of customisation, sizing and/or fitting we would have already required a minimum, nonreturnable deposit of 50% of the final cost of making and shipping the order. This deposit covers the ordering of fabric, cutting of patterns, consultation and also the production of final garments or items. The remaining 50% will be payable on completion of the order, prior to despatch. Therefore if we have already completed that order the whole amount would be non refundable.

Such orders, commissions and customised orders will always require agreement in writing so that all parties are clear as to the nature of that work. As a result once an item has been customised with the customer's agreement that item can only be returned if it requires further fitting or customisation work. Prior to any such customisation we will always request approval in writing (usually via email).

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be despatched within 14 working days. If your chosen substitute is not in stock we will contact you to inform you of the schedule for it's despatch.

Please note that the customer must bear the cost of returning goods for a refund or exchange which may include, handling fees, administration, credit card and/or PayPal costs.

Please return goods (retaining proof of postage) to: 

ATELIER HARLEM

Parcel Locker 10100 69857

Shop 214a 

270 Canterbury Road

Forest Hill VIC 3131

Please remember to enclose a letter containing your name and address.

If you would like further information on our returns policy please call us on +61 433 700 557 or email us at contact@atelierharlem.com.